Usage reports and receipts

Usage details and payment receipts are under “Hours” in the left menu.

Usage per event

The “Usage” card on the event Overview shows the recording time, hours used and peak listeners for that event. A chat link’s Overview also shows usage.

Usage reports

1. On the Hours page, click “All sessions and CSV export” to open “Usage reports”.
2. Choose a date range with “From” and “To”. You can also filter by “Event / chat link” and “Creator”. Click “Apply”.
3. Click “Export CSV” to download all columns.

Each start-to-stop recording is one session. Columns include date, event or chat link, creator, start and end, recording time, languages, listener cap, rates and hours charged. If settings change during a session, each part uses its own rate.

Owners and members can both see the whole organization’s reports.

Other parts of the Hours page

• Active hours: the source, remaining amount and expiry of each batch of hours.
• Recent changes: top-ups, usage and adjustments.
• Outstanding: hours used while the system was disconnected, deducted from the next top-up.

Billing details (owners only)

The name, tax ID and address on your receipts. They pre-fill the payment page when you buy.

1. On the Hours page, find “Billing details” and click “Fill in or edit”.
2. Choose company or individual, and enter the name and address. The tax ID and billing contact email are optional.
3. Save.

A tax ID only appears on receipts for payments made after you add it.

Download a receipt (owners only)

1. In “Payment history”, find the payment and click “Download”.
2. If it says the receipt is being generated, try again in a few seconds.

Fill in the billing details before you download. A receipt cannot be changed once it is generated. The payment history includes every payment for the organization, including those made by previous owners.

For questions about receipts or payments, email billing@hearglobe.com.